Our Commitment to Accuracy
Juba Global News Network is committed to accuracy, fairness, and accountability in our reporting. We welcome feedback from our readers and take complaints seriously. This page explains how to report an error or make a complaint about our content.
Reporting an Error
If you believe an article contains an error, please contact us with the following information:
- The title and URL of the article in question
- The specific error you have identified
- The correct information with supporting evidence where possible
- Your name and contact information
Email: corrections@jubaglobal.com
Making a Complaint
If you have a complaint about our content, editorial practices, or conduct of our journalists, you can submit a formal complaint. Please include:
- A clear description of the issue
- The specific content or conduct in question
- Why you believe it violates our editorial standards
- Any supporting evidence
- Your name and contact information
Complaints Process
- Acknowledgment: We will acknowledge receipt of your complaint within 48 hours.
- Investigation: Our editorial team will review the complaint thoroughly.
- Response: We will respond with our findings and any actions taken within 14 days.
- Resolution: If your complaint is upheld, we will publish a correction, clarification, or apology as appropriate.
- Appeal: If you are unsatisfied with the outcome, you may request a review by our senior editorial management.
Corrections
When we correct an error, we:
- Update the article with the correct information
- Add a note at the top or bottom of the article indicating the correction
- Note the date and nature of the correction
Contact
Email: complaints@jubaglobal.com
Postal Address: Juba Global News Network, Juba, South Sudan
Last Updated: 18 June 2026